Privacy Policy
Last Updated: December 9, 2024
This Privacy Policy describes how Viewabo, Inc. ("Company," "we," "us," or "our") collects, uses, and shares information about you when you use the Viewport website, applications, and services (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
Account Information: When you create an account, we collect:
- Email address
- Password (stored in encrypted form)
- Username
- Profile information (such as display name and avatar)
Video Content: When you record and submit videos through the Service, we collect:
- Video and audio recordings
- Metadata associated with recordings (timestamp, duration, file size)
- Sender name and email (if provided)
Communications: When you contact us, we collect:
- Email address
- Message content
- Any other information you choose to provide
1.2 Information Collected Automatically
Device and Usage Information: When you access the Service, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Device type and identifiers
- Pages viewed and features used
- Date and time of access
- Referring URL
Cookies and Similar Technologies: We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze usage patterns
- Improve the Service
1.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Authentication providers (if you sign in through a third-party service)
- Analytics providers
- Marketing partners
2. How We Use Your Information
We use the information we collect to:
2.1 Provide and Improve the Service
- Create and manage your account
- Enable video recording, storage, and delivery
- Process and fulfill your requests
- Provide customer support
- Analyze usage and improve the Service
- Develop new features and services
2.2 Communications
- Send transactional emails (account confirmation, password reset, video notifications)
- Send service-related announcements
- Respond to your inquiries
- Send marketing communications (with your consent, where required)
2.3 Security and Compliance
- Detect, prevent, and address fraud, abuse, and security issues
- Enforce our Terms of Service
- Comply with legal obligations
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Recipients
When you send a video message, we share that video and any associated information (such as your name and email, if provided) with the intended recipient.
3.2 With Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and storage (Amazon Web Services)
- Email delivery services
- Analytics providers
- Customer support tools
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.3 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- To comply with a subpoena, court order, or legal process
- To protect our rights, property, or safety
- To protect the rights, property, or safety of others
- To detect, prevent, or address fraud, security, or technical issues
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
3.5 With Your Consent
We may share your information for other purposes with your consent or at your direction.
4. Data Retention
We retain your information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Account Information: Retained until you delete your account, plus a reasonable period for backup and compliance purposes.
Video Content: Retained until deleted by the recipient or sender, or until the associated account is deleted.
Usage Data: Generally retained for up to 24 months for analytics purposes.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
5. Your Rights and Choices
5.1 Account Settings
You can access, update, or delete your account information through your account settings or by contacting us.
5.2 Communication Preferences
You can opt out of marketing communications by:
- Clicking the "unsubscribe" link in our emails
- Updating your notification preferences in account settings
- Contacting us directly
Note: You cannot opt out of transactional communications related to your account or the Service.
5.3 Cookies
Most browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of the Service.
5.4 Data Access and Portability
You have the right to request a copy of the personal information we hold about you in a portable format.
5.5 Data Deletion
You have the right to request deletion of your personal information, subject to certain exceptions required by law.
6. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
6.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes, and the categories of third parties with whom we share it.
6.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
6.3 Right to Opt-Out
You have the right to opt out of the "sale" of your personal information. We do not sell personal information as defined by the CCPA.
6.4 Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise these rights, please contact us at support@viewport.cx.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from your country.
When we transfer your information internationally, we implement appropriate safeguards, such as:
- Standard contractual clauses approved by relevant authorities
- Ensuring recipients are certified under applicable frameworks
8. Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
9. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
10. Third-Party Links and Services
The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
- Posting the updated policy on the Service
- Sending you an email notification
- Displaying a prominent notice on the Service
Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Viewabo, Inc.
Email: support@viewport.cx
By using Viewport, you acknowledge that you have read and understood this Privacy Policy.